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Interview with Fiona

Posted on february 03, 2016 by admin in CFP News

Interview with Fiona

Fiona Broadbent has worked for CFP since 2010 and is a Key Account Manager. We asked Fiona to tell us a little more about herself.

What did you do before starting work at CFP?
I previously worked as a Print manager for a telemarketing company which involved the co-ordination of marketing print runs. The role involved setting up the personalised print material, extracting data and printing letters and packs, which our fulfilment team would then pack and dispatch.

What enticed you to work in the industry?
I actually started at CFP on a temporary contract in 2009 as an administrator which involved the cleansing of data. Once the contract was up, I moved on to another temporary job as an administrator, but was soon called back when CFP needed a permanent, full time Key Account Manager with Sage Line 50 experience.

What’s the most fulfilling thing about your job?
Getting things right, first time. I’ve brought a saying to CFP from a previous company, “Right first time, every time”. I’ve always been a bit of a perfectionist, something which hasn’t always been classed as a positive trait but is certainly embraced by Tony and the rest of the team.

What’s a typical day for you?
A typical day, that’s never an easy question as no two days are the same, which is partly why I enjoy working at CFP so much. Most of my days are taken up taking customer enquiries and preparing quotes and orders. I enjoy dealing with the engineers and knowing that I’ve made their enquiry as easy and hassle free as possible.

What changes have you seen during your time at CFP and in the industry?
The main change I’ve seen in the industry is the shift to ensure filters are more energy efficient. It’s not all about cost anymore, although that is still an important factor.

One of the main changes I’ve seen within CFP is the increasing amount of information we keep for our customers. We now have more site information on file than ever before to make reordering filters much easier for our customers. This also helps when a site engineer moves jobs as we have the history available to us to show the new engineer, making their job easier.

What do you like to do outside of work?
I have a passion for scuba diving and have enjoyed some fabulous holidays diving around the world, from diving with schooling hammerheads and giant whale sharks in The Galapagos to a shark research trip in Australia where we were tasked to take photographs of the distinguishing features for later identification. 

Now I volunteer every Sunday morning at The Donkey Sanctuary, a donkey assisted therapy centre in Manchester for children with special needs. We also take the donkeys to residential homes to visit the elderly, it’s great therapy for them and wonderful for me to see how it makes their day. It’s then back home for me to look after my three British Shorthaired cats.


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